Brandenburg Historica LLC's customer service policy is simple: We are committed to providing our customers with quality items and efficient service at a reasonable price.
Checking the Status of Your Order:
To check the status of an order, please select "Order Status" on the top navigation bar. You must log in with the e-mail address and password you used when you initially placed your order, but if you placed your order as a "Guest," you may create an account at this time to view your order status and shipping information. This page should list all your orders. Just click the date for the order you wish to review.
In very rare cases involving orders received by phone, fax or the post, some items that are out of stock may occasionally be ordered by a customer. In these instances, the order will be filled to the maximum extent possible and any out-of-stock items will be automatically backordered. These will be shipped at no additional charge when available unless the customer expressly requests a refund for any out-of-stock items in writing.
We're Here To Help:
Customers are invited to direct any questions, comments or concerns to us via our contact form, which can be accessed by clicking "CONTACT US" on the top tool bar.
Brandenburg Historica LLC is committed to protecting your privacy and personal information. We will not sell or disclose any information that identifies you to a third party without your prior approval.
Credit card information is processed on a secure server and encypted in accordance with current State, Federal and industry guidlines.
Brandenburg Historica LLC does not sell, trade or rent your personal information to others.
We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable.
If you would rather not receive this information, you may reply to any email we send you with the word 'unsubscribe' as the subject line and we will remove you from our mailing list.
All Major Credit Cards and PayPal Accepted
Copyright © 1996-2014 Brandenburg Historica LLC. All Rights Reserved.